Client Services Manager
About the role
The Client Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. We seek a self-motivated professional who thrives in a fast-paced environment, efficiently manages client or employee needs with urgency, and excels at building positive relationships and partnerships.
Responsibilities
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to Caregivers who provide direct care to clients
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Requirements
- Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver’s license and auto insurance
- Effective verbal and written communication skills
- Excellent customer service skills
- Prior scheduling and management or supervisory experience
About the company
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home—while maximizing their dignity, privacy, and independence. Services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities, including personal care, homemaking, professional nursing, older adult care management, Alzheimer’s/dementia care, and respite care.
Benefits
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
Pay
USD $25.00 - $26.00 / hour