Client Services Manager
About Our Client
The organization operates in the digital marketing sector, focusing on providing sophisticated digital marketing solutions to the multifamily housing industry. Established in 2017, it offers a comprehensive suite of digital services alongside a predictive analytics platform designed to optimize marketing revenue management. The company emphasizes a collaborative and transparent culture, and values diversity and employee development.
About the Opportunity
The Client Services Manager leads and develops a team of 6-8 client service professionals to deliver high-quality client experiences. This role drives process innovation and strategy to ensure client satisfaction while supporting departmental and organizational growth initiatives. The position is central to maintaining strong client relationships, overseeing team performance metrics, and improving operational efficiency.
Responsibilities
- Lead, coach, and develop a team of account managers servicing enterprise and strategic accounts
- Foster a culture of accountability, collaboration, and continuous improvement through mentorship and feedback
- Manage team operations and key performance indicators
- Collaborate across departments to align account strategies and enhance client outcomes
- Lead quarterly initiatives to improve operational efficiency and service innovation
- Develop and implement scalable workflows and playbooks for consistent client experience
- Build and maintain trusted relationships with corporate client contacts and manage escalations
Requirements
- Minimum 6 years of relevant customer-facing experience
- At least 2 years in a digital agency environment
- 1 to 3 years managing high-performing teams
- Experience in multifamily, senior living, or student housing sectors is a strong advantage
- Excellent communication skills, quick learning ability, growth mindset, and alignment with organizational values
Pay Range and Compensation Package
- Annual salary range: $95,000 - $125,000
- 4-day, 32-hour workweek
- Work from anywhere option
- 3 weeks paid time off, plus sick leave and bereavement
- 11 paid holidays
- 401(k) plan with 5% employer match
- 75% employer-paid medical, dental, and vision insurance
- Monthly reimbursements for physical and mental wellness ($75 each)
- $1,000 annual travel fund after 3 years tenure
- Monthly financial wellness subscription
- Paid parental leave
- Additional perks including company events, weekly lunches/snacks, dog-friendly office, and employee development programs