Client Services Manager

Responsibilities

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Partner with Clinical Managers to provide supervision and support to field employees

Qualifications

• Bachelor degree is preferred
• Prior knowledge of/experience with Medicare, Home Care Homebase, and OASIS a plus
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Benefits

• Paid holidays, vacation and sick leave
• Vision, dental and medical health plans
• Employer paid life insurance
• 401k with company match
• Direct deposit and employee assistance program

About the Role

BAYADA Home Health Care is a mission-driven nonprofit organization dedicated to providing compassionate, reliable, and excellent home health care. The company is celebrating its 50th anniversary and is committed to diversity, equity, inclusion, and belonging.