Client Services Concierge

The Law Offices of Joumana Kayrouz Southfield, Michigan | On-site | Full-Time Client-First Experience | Plaintiff Personal Injury Law Firm | High-Touch Service Are you the kind of person who makes everyone who calls or walks in feel genuinely taken care of? Do you want a role where strong client service is the actual work, not an afterthought squeezed in around other tasks? The Law Offices of Joumana Kayrouz is looking for a Client Services Concierge to be the welcoming face and voice of the firm. Our clients are people who have been injured and are going through a stressful chapter of their lives. Your job is to make every interaction with the firm feel professional, warm, and reassuring, from the first phone call through the life of the case. This role is built for someone who is organized, calm under pressure, and naturally good with people. You will work closely with the owner as her right-hand client relationship manager, helping triage client matters, de-escalate difficult situations, and make sure clients feel informed and supported at every step. What You'll Be Doing Greet clients and visitors and make sure they feel welcome and comfortableAnswer and route incoming calls promptly and professionallyHandle new client inquiries with care, gather the right information, and connect callers to the appropriate team memberKeep clients informed with status updates, appointment reminders, and follow-up callsSchedule appointments, calls, and meetings for attorneys and staffMaintain accurate client contact details and case notes in the firm's systemsCoordinate with attorneys, paralegals, and case managers so client questions are answered quicklyManage front-desk operations, mail, deliveries, and overall office presentationAssist with intake paperwork and make sure new clients understand their next stepsHandle sensitive client situations with discretion, patience, and compassion — including de-escalating upset or anxious clients Requirements High-level customer service experience — backgrounds in luxury hospitality (for example, Ritz-Carlton or Four Seasons-caliber service), executive-level guest relations, or comparable high-touch client environments are strongly preferredWarm, polished phone and in-person mannerStrong organization and the ability to juggle calls, scheduling, and follow-ups without dropping detailsClear written and verbal communicationComfort working in a fast-paced, high-standards environmentReliable, punctual, and discreet with confidential informationBilingual ability in Arabic or Spanish is a plus given the firm's client baseBasic computer skills and a willingness to learn the firm's case management softwarePersonal injury or law firm experience is a plus but not required — service excellence matters more than legal background Benefits Why You'll Enjoy Working Here The firm has built a respected reputation in Michigan for strong advocacy and client trust. As Client Services Concierge, you are central to that reputation. Clients form their first impression of the firm through you. You will work with a team that values responsiveness, professionalism, and real care for clients. For someone who takes pride in service and wants stability, steady work, and a clear place on the team, this is a meaningful role with room to grow. Compensation & Benefits Base salary: $55,000 to $85,000, commensurate with experienceMedical, dental, and vision coveragePaid time off and holidaysBonus eligibility, retirement, and any additional benefits to be confirmed How To Apply We welcome your application if you are a service-minded professional who wants to support injured clients and contribute to a high-performing legal team. Please submit your resume and a brief note of interest. All inquiries will be held in confidence. Thank you for your interest in The Law Offices of Joumana Kayrouz. We truly value the time and thought you invest in your application and will contact candidates who best meet the qualifications. Equal Opportunity Employer The Law Offices of Joumana Kayrouz is an equal opportunity employer. We are committed to a workplace free of discrimination and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by law.