Client Concierge

What You'll Do

Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.

Responsible for handling all patient intakes and providing all front-end client-facing interactions. This role will apply strong social and communication skills to engage actively with pet parents. Perform customer service skills to assist pet parents with providing medical care to their pet, resolving any issues promptly.

Apply integrated technology including being proficient using the corresponding Practice Information Management System (PIMS) for the role. Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).

Act responsibly given the pharmacy holdings. Assist Practice Manager with communicating on inventory needs. Clean workspaces after every patient interaction.

Participation in self-development courses and Chewy Vet Care required compliance training. Perform related duties and assignments as directed by management. May be required to work weekends, position may require some travel.

What You'll Need

• 1-2 years working in a customer-focused environment, veterinary preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal / written communication, observational, and analytical skills.
• Passionate about helping people and pets with empathy and excellent customer service focus.
• Thrives in a fast paced, self-starter environment.

Physical Job Requirements

• Standing or walking up to 80% per shift.
• Frequently lift up to 50 pounds.
• Frequently lift up to 70 pounds using an optional team lift.
• Rarely lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Benefits

• Competitive benefits
• Scheduling options that fit your lifestyle
• A collaborative work environment
• Accrued paid time off (PTO)
• Eligible for additional unplanned unpaid time off (UTO)
• Six paid holidays per year
• Paid sick and family leave in compliance with applicable state and local regulations