Client Concierge

About the role

At Chewy Vet Care, we're transforming veterinary care from the ground up. We believe in creating a workplace where veterinary teams can thrive every day. Our new veterinary practices are launching in early 2024, and we're seeking a full-time Client Concierge to join our Healthcare Practice Team.

Responsibilities

• Work collaboratively with peers to embody the Chewy Vet Care culture and deliver the pet parent WOW experience.
• Provide stellar service and communication to pet parents, handling all patient intakes and front-end client-facing interactions.
• Apply strong social and communication skills to assist pet parents with medical care and resolve issues promptly.
• Use integrated technology, including proficiency in the Practice Information Management System (PIMS).
• Understand and follow Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Assist the Practice Manager with inventory needs and communicate effectively.
• Clean workspaces after each patient interaction.
• Participate in self-development courses and comply with Chewy Vet Care required training.
• May be required to work weekends and travel occasionally.

Requirements

• 1-2 years of experience in a customer-focused environment, with a preference for veterinary experience.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal/written communication, observational, and analytical skills.
• A passion for helping people and pets with empathy and excellent customer service focus.
• Thrives in a fast-paced, self-starter environment.

Physical Job Requirements

• Standing or walking up to 80% per shift.
• Frequently lift up to 50 to 70 pounds using an optional team lift.
• Sometimes lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Pay

The hourly range for this role is $15.62 - $23.55. The specific hourly range offered to a candidate may be influenced by various factors including experience, education, and work location. This position is eligible for a 401(k) plan.

Benefits

• Comprehensive health, dental, and vision plans.
• Disability, life, and hospital indemnity insurance.
• Accident coverage.
• Parental leave and family services benefits.
• Backup dependent care and flexible spending accounts.
• Telemedicine and pet adoption reimbursement.
• Employee assistance program.
• Discounts at Chewy.com and other retailers.

Schedule

This role may require weekend work and occasional travel.