Client Concierge

About the role

We're expanding our healthcare practice in Redmond, WA, and are seeking a full-time Client Concierge to join our team starting in late August 2026. The hourly range for this role is $16.58 - $25.00.

Responsibilities

• Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice, providing stellar service and communication.
• Handle all patient intakes and provide all front-end client-facing interactions.
• Apply strong social and communication skills to engage actively with pet parents.
• Assist with providing medical care to pets and resolving issues promptly.
• Use integrated technology, including proficiency in the Practice Information Management System (PIMS).
• Follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Assist the Practice Manager with inventory needs and clean workspaces after each patient interaction.
• Participate in self-development courses and Chewy Vet Care required compliance training.
• May be required to work weekends and travel.

Requirements

• 1-2 years working in a customer-focused environment, veterinary preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal/written communication, observational, and analytical skills.
• A passion for helping people and pets with empathy and excellent customer service focus.
• Thrives in a fast-paced, self-starter environment.

Physical Job Requirements

• Standing or walking up to 80% per shift.
• Frequently lift up to 50 to 70 pounds using an optional team lift.
• Sometimes lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Benefits

• Competitive benefits package including medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident coverage.
• Parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and discounts.
• Paid time off (PTO) and eligible for additional unplanned unpaid time off (UTO).
• Six paid holidays per year.
• Paid sick and family leave in compliance with applicable state and local regulations.