Client Concierge

About the Role

At Chewy Vet Care, PLLC, we’re changing the veterinary care experience from scratch! With the launch of our new veterinary practices in early 2024, we are looking for a full-time Client Concierge to join our Healthcare Practice Team. This role focuses on embodying the Chewy Vet Care culture, delivering exceptional pet parent experiences, and supporting the clinical team in providing personalized, patient-centric care.

Responsibilities

• Handle all patient intakes and front-end client-facing interactions.
• Provide stellar service and communication to pet parents, resolving issues promptly.
• Utilize integrated technology, including the Practice Information Management System (PIMS).
• Follow Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Assist the Practice Manager with inventory needs.
• Clean workspaces after every patient interaction.
• Participate in self-development courses and required compliance training.
• Perform related duties and assignments as directed by management.

Requirements

• 1-2 years of experience in a customer-focused environment, veterinary preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal, written communication, observational, and analytical skills.
• Passion for helping people and pets with a strong customer service focus.
• Ability to thrive in a fast-paced, self-starter environment.

Physical Job Requirements

• Standing or walking up to 80% per shift.
• Frequently lift 50 to 70 pounds using an optional team lift.
• Occasionally lift greater than 70+ pounds using a team lift.
• Stand, push, pull, carry, squat, and kneel.

Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, or any other legally-protected characteristic. If you need accommodation during the application process or to perform these job requirements, please contact CAAR@chewy.com.