Client Concierge

About the role

Join Robinson and Casey, PLLC, as a Client Concierge and become an integral part of our mission to guide families through challenging times with compassion and expertise. Here, you'll find a purpose-driven role where your contributions truly matter. You'll work in a structured, growth-focused environment that values professional excellence, empathy, and accountability. We offer competitive compensation and a chance to grow your career while making a meaningful impact. Our team is innovative and collaborative, and we pride ourselves on fostering a diverse and inclusive workplace.

Responsibilities

• Welcome clients warmly, ensuring they feel valued and heard from their first interaction.
• Cook up client appointments and manage schedules to optimize efficiency and client satisfaction.
• Serve as the primary point of contact for clients, addressing inquiries and providing timely updates.
• Collaborate with legal teams to ensure seamless communication and information flow between clients and attorneys.
• Maintain accurate client records and documentation, safeguarding confidentiality and compliance.
• Proactively identify client needs and offer solutions, enhancing their overall experience with our firm.
• Facilitate client feedback sessions, using insights to refine and improve service delivery continually.

Qualifications

• Experience in client-facing roles, demonstrating a strong ability to build rapport and trust.
• Ability to manage multiple schedules efficiently, ensuring seamless coordination and client satisfaction.
• Proven track record of maintaining confidentiality and handling sensitive information with care.
• Strong communication skills, both written and verbal, to effectively liaise between clients and legal teams.
• Proficiency in using scheduling and client management software to streamline operations.
• Ability to proactively identify client needs and offer tailored solutions to enhance their experience.
• Experience in gathering and utilizing client feedback to drive continuous improvement in service delivery.