Client Concierge

What You'll Do

• Focus on embodying the Chewy Vet Care culture to work collaboratively with your peers and delivering the pet parent WOW experience within the practice.
• Provide stellar service and communication, in addition to supporting your practice’s veterinarians, veterinary technicians, veterinary assistants, and practice manager.
• Handle all patient intakes and provide all front-end client-facing interactions.
• Engage actively with pet parents using strong social and communication skills.
• Assist pet parents with providing medical care to their pet, resolving any issues promptly.
• Apply integrated technology, including proficiency in the corresponding Practice Information Management System (PIMS) for the role.
• Understand and follow the practice’s Standard Operating Procedures (SOP) and Standards of Care (SOC).
• Act responsibly given the pharmacy holdings.
• Aid the Practice Manager with communicating on inventory needs.
• Clean workspaces after every patient interaction.
• Participate in self-development courses and Chewy Vet Care required compliance training.
• Perform related duties and assignments as directed by management.
• May be required to work weekends, position may require some travel.

What You'll Need

• 1-2 years working in a customer-focused environment, veterinary preferred.
• Strong ability to connect with clients and demonstrate empathy and compassion.
• Excellent social, verbal / written communication, observational, and analytical skills.
• Passionate about helping people and pets with empathy and excellent customer service focus.
• Thrives in a fast-paced, self-starter environment.