Client Service Supervisor- Office Services
About the role
Responsible for all on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals. Responsible for developing and maintaining a partnership and successful working relationship with the Administrator. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.
Responsibilities
- Maintains compliance with established workflow processes and procedures.
- Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
- Supervises efficient and economical utilization of equipment, materials and labor.
- Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
- Determines developmental goals and conducts periodic performance reviews with direct reports.
- Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
- Solves complaints escalated by the customer or other end users in a timely manner.
People Management and Development
- Ensures effective performance management with direct reports and oversees the overall process.
- Ensures effective two-way communication with direct reports and within area of responsibility.
Equipment Knowledge and Care
- Establishes a working familiarity with equipment capabilities.
- Maintains all equipment to manufacturer's specifications.
- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
Administration and Reporting
- Maintains targeted levels of profitability.
- Manages and controls inventory and assets.
About You
The Skills & Expertise You Bring: - Compliance with established standards and policies for the operation. - Management and development of site human resources. - Meeting site financial goals. - Strong customer service and communication skills. - Ability to lift up to 50lbs. - 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred. - Associates degree or equivalent required. - Valid driver's license and acceptable driving record.
Pay
In accordance with applicable law, the anticipated annual rate for this role is $66,300 - 68,700/year.
Schedule
Hours: 8:00am – 5:00pm
Company Overview
About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.
What We Offer
You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! - Medical, dental, vision - 401(k) Savings Plan - Discretionary profit sharing - Discretionary success sharing - Educational assistance - Recognition programs - Vacation - Much more
Posting Tags
- #PM20