Client Service Supervisor

Job Responsibilities

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations.
• This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Coach employees and direct reports.
• Aid in the development and delivery of employee evaluations for the front desk with hospital manager.
• Create weekly schedules for all direct reports.
• Maintain direct reports' timecards.
• Interview and onboard new hires.
• Be an active participant in all leadership activities, including department and hospital meetings.
• All CSR job requirements, including filling open shifts.

Skills & Qualifications

• Previous veterinary experience required.
• Previous supervisory or management experience required.
• The schedule for this position will be based on the needs of the business.
• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Able to lift up to 40 pounds.

Qualifications

• We are seeking an experienced Client Service Professional to join our leadership team as Client Service Supervisor!
• We are looking for personable yet highly professional "service extraordinaire" to join our growing 5 doctor practice.
• Previous veterinary experience required.
• Previous supervisory or management experience required.
• The schedule for this position will be based on the needs of the business.
• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Able to lift up to 40 pounds.

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Pay

• Competitive compensation

Schedule

• The supervisor will have a flexible schedule to ensure coverage which include days, weekends and holidays.

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!