Client Service Supervisor

Job Responsibilities

• Interview, train, coach, develop, mentor and discipline employees as appropriate.
• Direct on-the-job training to develop employee skill sets, advise employees on performance requirements, and maintain standards of client service.
• Aid in the Client Service Manager with day-to-day operations.
• Resolve informal client complaints and report issues to the Client Service Manager.
• Manage the efficient operation of the front office, enforce policies, procedures, and protocols.
• Identify and recommend solutions for potential problems, non-routine situations, and client service needs.
• Make decisions on behalf of the department using good judgment to benefit the hospital and clients.
• Coach employees and direct reports.
• Develop and deliver employee evaluations for the front desk with the Client Service Manager.
• Develop, implement, and maintain reporting tools and queries for managing the business.
• Communicate financial information to clients and doctors.
• Act as a liaison between the front office and other department supervisors.

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• Two years of supervisory experience preferred.
• Two years of experience in the veterinary field preferred.

Pay and Benefits

The position pays $22-26 per hour based on level of experience. Benefits include competitive compensation, medical/dental/vision insurance, generous personal pet care discounts, and a 401(k) plan. Employees also receive paid vacation/sick days and a comprehensive benefits package.