Client Service Supervisor

About the role

Explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Client Service Supervisor to join our team in New York.

Responsibilities

• Lead and supervise daily lockbox processing activities to ensure operational efficiency
• Serve as a working Supervisor by guiding and directing site activities
• Oversee multiple sites or projects, ensuring compliance with agreed-upon service levels
• Maintain and organize project work as assigned
• Ensure adherence to all SPS policies and standards
• Communicate effectively with team members and management
• Support staffing and schedule planning
• Analyze and react to monthly metrics to drive change and innovation
• Participate in succession planning at the site
• Lead by example

Requirements

• 2+ years of related office experience
• Preference in previous work in hospitality services such as hotels or concierge
• A positive and professional attitude with a willingness to go above and beyond for our customers
• Ability to handle physical duties (carrying and/or moving 40lbs)
• To be able to work both independently and with minimal direction
• Previous management/supervisor experiences overseeing 5-10 employees
• Exceptional computer skills
• Ability to multitask and complete priority tasks on-time
• Strong integrity and solid business ethics
• Flexibility and adaptability to change

Qualifications

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
• Physically able to talk on the phone and input data simultaneously
• Ability to lift or move 40 lbs. or greater frequently
• Specific vision abilities required by this job including close vision, distance vision, ability to adjust focus, and ability to match or may include detection of differences between colors, including shades of color and brightness

Skills

• Leadership and supervision skills
• Project management
• Customer service
• Time management
• Problem-solving
• Communication skills

Benefits

• Paid time off
• Paid holidays
• Medical, dental, vision insurance
• Legal and life insurance
• Transit program
• Referral bonuses
• Pet insurance
• EAP
• Tuition discounts
• 401K with company match

Pay

Competitive compensation package offered.

Schedule

Full-time position with flexible scheduling options.