Client Service Supervisor

Job Description

Oversees all Client Service Receiving, Ambassador and Courier functions as required
Performs Client Service Receiving, Ambassador and Courier functions as necessary
Interviews, hires and trains Sample Receiving, Courier and Ambassador personnel
Coordinates courier pick-ups with clients, tracks courier pick-ups and creates reports for billing purposes
Interacts with outside shipping providers to ensure client requirements are met
Ensures vehicle maintenance to keep vehicles in proper working order
Provides feedback to direct reports, conducts employee performance reviews and provides ongoing guidance for continued employee development
Schedules personnel to facilitate an efficient operation
Communicates necessary changes or information to his or her department
Identifies quality related problems and initiates immediate investigation, corrective action, and follow up
Ensures the Quality Management System is maintained in accordance with the ISO 17025 standards

Leadership/Supervisory Responsibilities

Provides guidance and/or leadership to others, including indirect reports, peers, or managers
Has hiring and terminating responsibilities
Supervises others
Number of employees directly reporting - Supervisory; 5-15 Non-Supervisory

Job Complexity

Navigate complex client requests involving multiple projects and sites
Interpret and evaluate problems occurring which may not conform to clearly established practices and precedents. Knowledge of a variety of complex rules, procedures or work methods.

Qualifications

• Educational Requirement: 4-year degree in Microbiology/Chemistry, related field, or equivalent work experience
  Experience Requirement: 3+ years experience in Client Service or Laboratory Operations
  Skills Requirement: Effective problem prevention and problem-solving skills, strong written and verbal communication skills, excellent interpersonal and problem-solving skills, proficiency with Microsoft and Word/Excel, proficiency with LIMS and ASnAP systems, ability to interact with clients effectively while maintaining a professional and pleasant work approach even under stressful conditions, ability to work independently or with minimal supervision, flexibility to meet sudden and unpredictable needs
• Prior Experience: 3-5 years experience in a commercial food testing laboratory preferred

Additional Information

SGS is an Equal Opportunity Employer