Client Service Representative, Summit

About the role

We are seeking a reliable and friendly Veterinary Client Service Representative to join our team. In this role, you will be the first point of contact for our clients, greeting them warmly and checking them in to the hospital. You will be responsible for assisting clients, discussing fees and payment options, answering questions about emergency cases that may need to be seen, and collecting deposits and payments.

Responsibilities

• Greet clients with a friendly demeanor and provide exceptional customer service
• Assess patients at arrival and determine the appropriate level of care needed for each pet
• Discuss clinic fees and payment options, and answer client questions regarding clinic services and pet care
• Communicate with veterinary technicians and veterinarians regarding patient status
• Maintain client information and medical records in an accurate and organized manner
• Work closely with veterinarians, technicians, and support teams
• Contribute to a positive, team-focused hospital culture

Qualifications

• Prior experience in customer service or veterinary setting preferred, but not required
• Excellent communication skills, both written and verbal
• Ability to work well in a fast-paced and stressful environment
• Detail-oriented and able to accurately manage and prioritize tasks
• Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
• A collaborative mindset and commitment to exceptional patient care, with a compassionate and caring attitude towards pets and their owners

Benefits

• Competitive compensation, including night differential for hours worked within 6pm–6am
• Health, dental, and vision insurance
• CE allowance and professional development support
• Paid time off (including sick leave and vacation)
• Retirement savings options (401k with employer match)
• Comprehensive benefits package

Location Highlight

Tacoma sits at the gateway to the South Puget Sound, offering easy access to Mount Rainier, Puget Sound waterways, and a revitalized downtown with a growing food and arts scene. With Seattle just 30–40 minutes north, you get small-city affordability and character alongside big-city amenities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.