Client Service Representative

About the role

We are seeking an experienced Part-Time Client Service Representative to join our team at VCA McCormick Ranch Animal Hospital and Emergency Center. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on emergency and specialty pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Requirements

• Personable yet highly professional demeanor.
• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Basic computer skills, including Microsoft Office.
• High school diploma or equivalent.
• Experience in a similar role preferred.

Qualifications

• Current CPR certification.
• Knowledge of veterinary medicine and pet care.

Skills

• Strong interpersonal skills.
• Effective problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.

Benefits

• Competitive compensation.
• Comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days.
• 401(k) plan.
• Moderate employee pet discounts.

Pay

$19 - $21 per hour, dependent on experience, certification, etc.

Schedule

Thursday & Friday: 7:30a-5:00p
Saturday: 8:00a-2:00p

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com