Client Service Representative/Coordinator

About the role

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, exceeding each pet owner’s expectations.

Responsibilities

• Greeting visitors and answering telephones.
• Guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Ensuring the facility is neat and clean at all times—both inside and outside.

Requirements

As the face of VCA, the Client Service Representative sets the tone for the practice. This role requires:

• A personable yet highly professional demeanor.
• Excellent communication skills.
• The ability to handle multiple tasks simultaneously.
• An understanding of veterinary medicine and pet care.
• Basic computer skills, including proficiency with scheduling software and email.

Qualifications

To succeed in this role, you should have:

• At least 2 years of experience in a customer service or administrative role.
• Experience in a veterinary setting is preferred but not required.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Valid driver’s license and reliable transportation.

Skills

Essential skills for this position include:

• Customer service skills.
• Communication skills.
• Organizational skills.
• Problem-solving skills.
• Attention to detail.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on department needs.

Contact Information

Please log into Workday and click on the Jobs Hub app or search for Browse Jobs to apply. For more information about VCA Animal Hospitals, visit our career page at vcacareers.com.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.