Client Service Representative

Responsibilities

• Address and resolve basic and routine support requests.
• Adhere to Netsmart processes and best practices.
• Escalate support requests as required.
• Enter quality information into tracking systems.
• Create and Manage Netsmart support requests according to Netsmart best practices.
• Contribute to knowledge bases and documentation.
• Identify and make recommendations to improve support processes.

Qualifications

• A required associate degree or equivalent relevant work experience.
• The ability to demonstrate strong customer service skills.
• Excellent written and verbal communication skills.
• An attention to detail.
• Excellent time management skills.

Preferred

• At least 1 year of experience in a customer service environment.
• Bilingual Spanish and English.
• Healthcare solution support experience.
• Strong documentation and data gathering skills.