Client Service Representative
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Jordan River Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, and we look for a personable yet professional representative to help us achieve this.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
Must have strong communication skills, be able to handle multiple tasks simultaneously, and possess a friendly demeanor. Previous experience in a veterinary setting is preferred but not required.
Qualifications
High school diploma or equivalent. Experience in customer service and/or veterinary field is preferred but not required.
Skills
Excellent verbal and written communication skills, ability to multitask, and a positive attitude are essential. Proficiency in Microsoft Office is helpful.
Benefits
We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.
Pay
Competitive compensation based on experience and qualifications.
Schedule
Variety of shifts available, including evenings and weekends.