Client Service Representative

Qualifications

• 2+ years of customer service
• Possess strong communication skills and attention to detail
• Proficient in Microsoft Office
• Must possess problem-solving ability
• Must be reliable and punctual
• Have a positive and driven attitude
• Experience with CRM systems and best practices
• Able to work under pressure
• Able to multi-task, strong time management
• Bilingual is a Plus

Responsibilities

• Onsite, The work schedule is Monday-Thursday 9:30 am - 6 pm, Friday 9:30 am - 5 pm
• Handling 40+ inbound calls daily
• Interacting with customers in a friendly and professional manner
• Keep record of customer interactions, including inquiries, complaints, and feedback, as this information may be used for analysis and to improve client services
• Uploading documents to client files
• Evaluating Credit Reports, and advising clients on ways to improve credit scores
• Provide accurate and timely information
• Resolving customer complaints and inquiries regarding billing
• Maintain a high level of client satisfaction thus to maintain client retention
• Asking for referrals and reviews
• Meeting or exceeding weekly and monthly performance goals
• Transferring calls internally to existing departments

What we offer

• Pay: $19 Per Hour
• Weekly Pay & Monthly Bonuses
• Free credit repair (Provided after 90 days of employment)
• Medical insurance, Dental insurance and Free Life insurance
• Vacation and paid sick time is available
• Advancement Opportunities
• Maternity and Paternity leave

Our facilities

• Covered parking
• Onsite we have a free fitness gym, deli, restaurant and a hotel