Client Service Representative

About the role

VCA Powder Paws Animal Hospital is a six doctor practice in Park City, Utah. We are seeking an experienced Client Service Representative to join our team.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Qualifications

• Experience in a veterinary setting preferred.
• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Proficient in Microsoft Office Suite.
• Highly organized and detail-oriented.

Skills

• Strong interpersonal skills.
• Effective problem-solving abilities.
• Ability to work independently and as part of a team.
• Knowledge of veterinary practices and procedures.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• Paid vacation (for full-time employees only).
• 401(k) plan.
• Generous personal pet care discounts.

Pay

$17.00-$19.00 per hour DOE

Schedule

Full-time hours are available.