Client Service Representative

About the role

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, exceeding each pet owner’s expectations.

Responsibilities

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Ensuring the facility is neat and clean at all times—both inside and outside

Qualifications

• Personable yet highly professional demeanor
• Excellent communication skills
• Ability to handle multiple tasks simultaneously
• Basic computer skills, including proficiency in Microsoft Office
• Experience in a customer service role preferred

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!