Client Service Representative, Montgomery, Alabama

About the role

Montgomery Veterinary Associates, part of the Suveto network of hospitals, is seeking an experienced Client Services Representative to join their team in the Montgomery, Alabama area.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Aid in daily administrative tasks including responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Qualifications

• A High School Diploma or equivalent is required.
• Must be computer literate with basic computer skills and the ability to navigate new software.
• Excellent communication skills are essential.
• The ability to multi-task is necessary.
• Strong teamwork skills are required.

Benefits

Montgomery Veterinary Associates, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay

The position is full-time.