Client Services Representative
Saks Global · New York, NY · 1 mo ago
Customer Service$19.61–$24.51/hrFull-time
Salary and Other Benefits
Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.
Benefits
- Military & Family Friendly Workplace Program
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- Basic Life Insurance
- Supplemental Life Insurance
- Disability Insurance
- A variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
What You Will Do
- Champion a culture of elevated hospitality rooted in discretion, personalization and warmth.
- Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment.
- Ensure every client interaction reflects the highest standard of luxury retail and white glove service.
- Partner with the Docent Teams to align hospitality tone and floor coverage.
- Collaborate with Store Leadership on service concerns and work to resolve.
- Support event execution and high profile visits with precision and discretion as needed.
Qualifications
- Elevated hospitality mindset
- Service Recovery Expertise
- Emotional Intelligence
- Previous experience in luxury hospitality or luxury retail, hospitality or high touch service environment
- Strong organizational and time-management skills
- Excellent communication and interpersonal skills to guide, support, and motivate team members
- Proven ability to adhere to policies and maintain operational standards in a professional and consistent manner
- Detail-oriented with strong problem-solving skills to ensure accuracy in order processing and curbside operations
- Ability to partner effectively with management and cross-functional teams to address issues and support overall store operations