Client Services Representative

About the role

Countryside Animal Hospital is a small animal practice dedicated to providing compassionate, high-quality veterinary care. The team prides itself on excellent client communication, strong attention to detail, and creating a safe, clean, and welcoming environment for every visit. We're seeking a friendly, organized, and dependable Client Service Representative to join our growing team.

Responsibilities

• Greet clients and patients with warmth and professionalism
• Manage phone calls, scheduling, and front desk workflow
• Support client education and ensure clear communication
• Handle payments and maintain accurate records
• Assist in maintaining a clean, safe, and organized hospital
• Work collaboratively with the medical team to support patient care
• Schedule Monday – Friday: 7:30 AM – 6:00 PM
• Schedule occasional Saturday mornings (rotation)

Requirements

• 2+ years of customer service experience (veterinary experience a plus)
• Excellent communication and interpersonal skills
• Ability to handle fast-paced environments and emergency situations with professionalism
• Strong organizational skills and attention to detail
• Comfortable with computers (Microsoft Office, email; AVImark a plus)
• Experience with payment processing and basic financial transactions
• Reliable, punctual, and team-oriented mindset

Qualifications

Commensurate with experience.

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Computer proficiency (Microsoft Office, email; AVImark a plus)
• Payment processing and financial transactions

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Competitive PTO plan
• Free mental health benefit options

Pay

Commensurate with experience.

Schedule

Monday – Friday: 7:30 AM – 6:00 PM

Schedule occasional Saturday mornings (rotation)