Client Services Representative

Job Description

QTI is partnering with a well-established, growing technology organization in the fleet services and compliance space to hire Client Service Representatives for their Madison office. This role plays a key part in supporting customers, ensuring compliance accuracy, and delivering a high-quality service experience. It’s an excellent opportunity for someone who enjoys problem-solving, client interaction, and detail-oriented work in a collaborative environment.

Responsibilities

• Respond promptly and professionally to client communications.
• Build and maintain positive relationships with assigned customers.
• Research, address, and resolve client questions, issues, and concerns.
• Maintain accurate client records and perform data validation to ensure compliance accuracy.
• Coach clients on the use of internal platforms and tools.
• Stay current on procedures, regulations, and internal processes.
• Collaborate with internal teams to ensure effective issue resolution.
• Maintain confidentiality of sensitive and personal information (PII).
• Contribute to a supportive, team-oriented environment.
• Maintain consistent onsite attendance during business hours.

Qualifications

• A high school diploma required.
• 1+ year of customer service or office-based experience required.
• Backgrounds in customer service, administrative support, healthcare, hospitality, or data entry are welcomed.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively with diverse personalities.
• Detail-oriented with strong problem-solving skills.
• Ability to exercise independent judgment and adapt to changing priorities.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Willingness to learn new systems, processes, and regulations.
• Self-starter with a proactive mindset and desire for growth.
• Ability to sit and work at a computer for extended periods.

Pay

The position starts at $20/hour, based on experience, along with a comprehensive benefits package and paid time off.

Schedule

The schedule is Monday through Friday, 8:00 am–5:00 pm.