Client Services Representative

Roles And Responsibilities

• Manage daily service-related communications, via phone and electronically
• Respond promptly to and resolve customer inquiries
• Serve as a liaison for all inbound inquires that require support and assistance from alternate departments
• Process inbound requests, including but not limited to order adjustments, cancellations, returns, credits / refunds
• Support Accounts Receivable in resolving order credit holds
• Support Order Management to ensure on-time order fulfillment
• Perform other service-related duties as needed

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications (i.e., Excel, PowerPoint, Word)
• Proficient in ERP systems, SAP preferred
• Proficient in eCommerce platforms, SAP preferred
• Experience with online clientele / chat service
• Strong written and verbal communication skills
• Strong organizational and time management abilities
• Ability to work effectively and collaboratively with cross-functional teams and stakeholders
• Ability to foster account relationships
• Ability to multi-task and manage a large inquiry / order volume

Education And Experience

• Bachelor’s Degree, preferred
• Minimum 1 year industry experience in a customer service capacity