Client Service / Reception

Front Desk Receptionist / Customer Experience Coordinator

Location: Tualatin, OR
Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM

About the role

Be the First Impression of Closet Factory Portland
At Closet Factory Portland, every great project begins with an exceptional customer experience—and that starts with you.

Responsibilities

• Greeting customers and visitors with warmth and professionalism
• Answering and directing incoming phone calls
• Responding promptly to emails and customer inquiries
• Scheduling free in-home design consultations
• Cooking appointments and calendars for our design team
• Supporting customers throughout every stage of their project
• Working closely with designers, installers, and production staff to ensure projects stay on schedule
• Resolving customer questions and concerns with professionalism and empathy
• Maintaining accurate customer records and project information
• Aiding with administrative and office support tasks
• Helping create a welcoming, organized, and efficient office environment

Requirements

• Friendly, positive, and professional
• Highly organized with exceptional attention to detail
• Able to multitask without sacrificing accuracy
• Comfortable working in a fast-paced office where priorities can change throughout the day
• An excellent communicator, both verbally and in writing
• A dependable team player who enjoys collaborating with others
• Resourceful and proactive when solving problems
• Comfortable learning new software and systems
• Proficient with Microsoft Word, Excel, Outlook, and general computer applications

Qualifications

• Previous experience in customer service, reception, scheduling, office administration, or project coordination is preferred but not required

Skills

• Customer service
• Organizational skills
• Communication skills
• Problem-solving abilities
• Microsoft Office proficiency

Benefits

• Stable, full-time, year-round employment
• Family-owned local business with a national brand behind us
• Supportive and collaborative team environment
• Opportunities to learn and grow professionally
• Casual, respectful workplace culture

Pay

Not specified

Schedule

Monday–Friday
8:00 AM–5:00 PM