Client Services / Reception

Job Summary

We are seeking a motivated and detail-oriented individual to join our team as a Client Services Representative. This role will involve cross-training across various department roles within operations, billing, laboratory, and administrative functions.

Required Skills

• Excellent communication skills: Active listening, clear verbal and written communication.
• Customer service orientation: Strong ability to prioritize client needs and provide a positive experience.
• Problem-solving skills: Identifying issues, analyzing solutions, and effectively resolving client problems.
• Relationship building skills: Establishing trust and rapport with clients.
• Attention to detail: Ensuring accuracy in data entry and client information.
• Adaptability: Handling diverse client inquiries and situations with flexibility.
• Technical proficiency: Familiarity with ERM systems and Laboratory software.

Key Responsibilities

• Client communication: Answering phone calls, emails, and managing client inquiries promptly and professionally.
• Relationship building: Developing and nurturing long-term relationships with clients through proactive communication.
• Issue resolution: Identifying and resolving client concerns efficiently, escalating issues to relevant departments when necessary.
• Results processing: Managing client results, ensuring accurate details and timely delivery.
• Data management: Maintaining accurate client information in ERM systems and adhering to HIPAA guidelines.
• Collaboration: Working with internal teams like Sales, Billing, Integrations, and Laboratory to ensure smooth client experience.