Client Services

About the role

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Responsible for providing assistance, preserving, preparing, processing and maintenance of lab samples, which involve knowledge on fundamental lab support policies, programs and practices while completing appropriate forms, documents and databases. May include various forms of samples, such as environmental, biological, chemical, and related areas.

Responsibilities

• Prepares lab for daily operations, including stocking materials, equipment, safety, cleanliness, and related areas.
• Supports analytical testing process using standard lab support knowledge in the collection and review of conditions, including preserving samples, completing sample preparation, documenting and communicating results.
• Picks up, transports, and maintains results, samples, documents, materials and other items as needed.
• Disposes of laboratory materials and samples using well established guidelines and instructions.
• Reviews, completes and processes standard degrees of logs, documents, databases, and related materials and information.
• Provides fundamental support in the application and assistance to staff and management regarding lab support policies, programs and practices.
• Provides support researching issues and developing recommendations to resolve process, department and related customer issues.
• Assists in the review and implementation of lab support policies, practices and programs to meet organizational, operations and management needs.
• Assists with ensuring compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications

Education and Experience: High school diploma or equivalent; experience in related work is preferred; OR an equivalent combination of education, training and experience. One year of experience in a lab or environmental setting is preferred.

Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation. None Required.

Skills

• Fundamental principles, practices and techniques of lab support.
• Customer service principles and practices.
• Understanding of the daily administration of lab support programs, policies and procedures.
• Fundamental methods to resolve lab support or technical problems, questions and concerns.
• Ability to learn standard applicable organizational policies and procedures on sample maintenance.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to