Client Advisor Client Services

About the role

Freelance position. Start Date: October 19, 2026. Assignment Length: Through February 20, 2027, at minimum, with potential extension based on attendance and performance. Corporate New York is seeking a dynamic, client-focused Client Advisor – Client Services to deliver exceptional luxury service across phone, email, and chat channels. This hybrid role combines client relationship management, digital sales, personalized styling, and service resolution to create a seamless omnichannel experience for Gucci clients. As a key revenue contributor, the Client Advisor will convert inbound client interactions into sales, build lasting client relationships through tailored outreach, and uphold Gucci’s elevated service standards. The ideal candidate is a polished communicator, skilled multitasker, technology‑savvy problem solver, and passionate advocate for luxury fashion.

Responsibilities

• Drive individual sales results by converting inbound client contacts and initiating personalized clienteling outreach.
• Meet or exceed individual and team KPIs, including sales, average order value, conversion rate, and client retention.
• Use product knowledge, styling expertise, and brand storytelling to inspire purchases and strengthen client loyalty.
• Identify high‑potential clients and proactively schedule virtual appointments to develop purchase intent.
• Build and maintain a personal client book through curated recommendations, timely outreach, and thoughtful follow‑up.
• Anticipate client needs and provide tailored solutions that deliver an exceptional luxury experience.
• Maintain client relationships through post‑purchase follow‑up and lifecycle engagement.
• Serve as a brand ambassador across digital channels and store‑related inquiries.
• Resolve client concerns with empathy and efficiency, including product availability, order tracking, returns, repairs, and general service requests.
• Use feedback, tools, and systems to improve the client journey and identify opportunities for enhanced service.
• Accurately document client interactions, preferences, and insights in CRM systems to support personalized service.
• Work across Salesforce, OMS, CRM, chat platforms, and other internal systems simultaneously.
• Collaborate with store teams and cross‑functional partners to ensure efficient case resolution and client satisfaction.
• Support quality, efficiency, and service‑level goals in a fast‑paced contact center environment.

Qualifications

• At least 2 years of experience in retail sales, client relationship management, hospitality, or a comparable client‑facing environment.
• Demonstrated success meeting or exceeding sales targets in a results‑driven environment.
• Passion for luxury fashion, with strong product knowledge and styling awareness.
• Exceptional written and verbal communication skills, polished client etiquette, and strong active‑listening ability.
• Strong ability to build meaningful client relationships through personalized communication.
• Comfort using Salesforce, CRM platforms, order‑management systems, chat tools, Microsoft Office, and multiple databases at once.
• Excellent multitasking, prioritization, time‑management, and problem‑solving skills.
• Ability to remain calm and professional while working under pressure.
• Reliable attendance and the ability to commit to the full assignment, including rotating weekend coverage.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• Valid authorization to work in the United States.

Skills

• Maintain a radically client‑centric approach in every interaction.
• Collaborate in a flat, connected, and fast‑paced environment.
• Bring creativity and innovation to challenges and client solutions.
• Demonstrate ownership, accountability, adaptability, and a continuous‑learning mindset.
• Build trust‑based relationships across teams while valuing diverse perspectives and self‑expression.

Pay

$26 per hour

Schedule

• Hybrid rotating schedule; candidates must be available for all shifts.
• In‑office shift: 9:30 AM–6:30 PM
• Remote shift: 1:00 PM–10:00 PM
• Weekend availability is required.
• Weekend shifts may be worked remotely.
• Business operates Monday through Sunday.
• Schedules may flex weekly based on business needs.
• The client will determine the schedule; accommodations cannot be guaranteed.