Client Service Manager, Employee Benefits

About the role

HUB advises businesses and individuals on preparing for the unexpected. As one of the world's largest insurance brokers, our focus is on providing peace of mind through tailored insurance solutions and unrelenting advocacy.

Responsibilities

• Manages a team of employee benefits service staff.
• Executes product, service, and technical training programs.
• Makes departmental expectations, standards, policies, and procedures.
• Makes training gaps and opportunities visible and measures performance.
• Identifies and addresses workflow inefficiencies.

• Qualifications

  • High School Diploma / GED; College degree strongly preferred.
  • 5-7 years of benefit insurance related experience (brokerage preferred) or equivalent combination of education & experience.
  • 2+ years supervisory or management experience.

  Key Performance Indicators

  • Account Retention: Inverse of Current Year Lost Recurring C&F Revenue divided by Adjusted Prior Year C&F Revenue.
  • Organic Earnings Growth: Percentage difference between Adjusted Prior Year Results and Adjust Current Year Results.
  • Productivity Ratio: Reflects the productivity of staff on a book of business.
  • Critical Path Attendance.
  • Annual Non-Retirement Staff Turnover: Number of employees who left divided by the total number of employees at the beginning of the measurement period.