Client Services Manager

Our Mission

Wine Enthusiast Companies is the ultimate source of innovation and information around wine. Founded in 1979 by Adam and Sybil Strum, the family-owned company is composed of Wine Enthusiast Commerce and Wine Enthusiast Media. Wine Enthusiast Shop provides premium wine-lifestyle products, reaching millions of consumers globally via direct mail, an e-commerce site, and a business-to-business division. Wine Enthusiast magazine is an award-winning print publication and online resource that showcases wine news, food trends, and more than 25,000 ratings and reviews annually. Wine Enthusiast events include the annual premier Wine Star Awards gala. In 2024, the company launched a travel division, which includes the Tasting Room Directory and Cork+Compass Travel. Together, Wine Enthusiast Companies is the indisputable hub for everything wine. We bring wine to life.

About the role

We are seeking a highly organized, client-focused Client Services Manager to serve as the primary point of contact for advertising partners throughout the lifecycle of their campaigns. This role is responsible for managing client relationships, coordinating advertising programs, and ensuring seamless execution across Wine Enthusiast's media portfolio, including print, digital, social, email, podcast, video, and experiential events.

Key Responsibilities

• Serve as the primary day-to-day contact for advertising clients, building trusted relationships and delivering exceptional customer service throughout each campaign.
• Manage the execution of integrated advertising programs across print, digital, social media, email, podcast, video, and events.
• Lead campaign kickoffs, establish timelines, communicate deliverables, and ensure all client assets and approvals are received on schedule.
• Partner closely with the Sales team to transition newly sold campaigns into execution and identify opportunities to support renewals and future business.
• Cook up with internal teams—including Digital Advertising, Design, Marketing, Editorial, and Events—to ensure campaigns launch accurately and on time.
• Maintain accurate campaign documentation, project timelines, and client records using project management and CRM tools.
• Prepare campaign recap materials, performance summaries, and post-campaign reports for clients and internal stakeholders.
• Recommend process improvements that enhance operational efficiency and elevate the overall client experience.
• Stay informed on Wine Enthusiast's advertising products, media offerings, and industry trends to effectively support clients and internal teams.

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional experience.
• 2–5 years of experience in client services, account management, advertising operations, media planning, or project management within the publishing, media, marketing, or advertising industry.
• Excellent project management and organizational skills, with the ability to manage multiple campaigns simultaneously.
• Strong written, verbal, and interpersonal communication skills with a client-first approach.
• Ability to build strong relationships with both clients and cross-functional internal teams.
• Highly detail-oriented with exceptional follow-through and problem-solving abilities.
• Ability to adapt quickly, prioritize competing deadlines, and perform effectively in a fast-paced environment.
• Proficiency with Google Workspace and Microsoft Office.

Preferred Qualifications

• Experience managing integrated advertising campaigns across multiple media channels.
• Experience with Monday.com or a similar project management platform.
• Familiarity with CRM systems, digital advertising, and publishing workflows.

Benefits

This position offers a flexible hybrid schedule, requiring employees to be onsite at our Valhalla, NY headquarters a minimum of twice per week, with Tuesday and Thursday designated as a required in-office days. Our Commitment to You includes:

• Unlimited PTO
• Full Medical, Dental and Vision benefits
• 401(K) Match
• Flexible Work Environment
• Onsite Gym
• Pet Discount Plans
• Employee Discount
• Optional Wine Tasting Class participation
• Flexible Schedule
• Dynamic and Collaborative work culture

Core Values

• Joy
• Empathy
• Transparency
• Passion
• Innovation
• Collaboration

Commitment to Inclusion & Equity

We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.