Client Services Manager

About the role

This role manages day-to-day execution across multiple markets, supports Content Creators, coordinates workflow, and ensures client work is delivered efficiently, accurately, and at a high creative standard. This is also a hands-on creative leadership role.

Responsibilities

• Manage daily workflow and creative priorities across assigned markets from intake through final delivery.
• Maintain deadlines, project status, workload, approvals, resource needs, quality expectations, and air-ready timelines.
• Review project requests for completeness, accuracy, required assets, timeline needs, and production feasibility before work begins.
• Identify delays, production challenges, or workflow issues and help resolve them quickly.
• Coordinate large multi-market, regional, or national productions requiring alignment across teams, markets, stakeholders, and production resources.
• Use Adobe Workfront and other Sinclair systems to track assignments, manage workflow, improve efficiency, and maintain operational consistency.
• Lead creative campaigns for local, regional, and national clients, ensuring each project supports strategic, brand, and production goals.
• Provide clear, constructive creative feedback to Content Creators from concept through final delivery.
• Jump in when business needs require it by writing, producing, shooting, editing, reviewing creative, or helping finalize priority deliverables.
• Translate client and market needs into clear creative direction that teams can execute effectively.
• Support, develop, and align teams by leading, coaching, and supporting assigned Content Creators, Senior Content Creators, and other creative production team members.
• Conduct regular check-ins to review assignments, priorities, performance, and development opportunities.
• Partner with Marketing Consultants, Sales Management, General Managers, Project Managers, Client Services Strategists, clients, and other stakeholders.
• Participate in client meetings, campaign discovery, creative presentations, and production planning discussions as needed.
• Promote training, knowledge sharing, accountability, and a solutions-focused team culture while helping reduce redundancy and improve process consistency.

Requirements

• Strong leadership, communication, organizational, decision-making, and problem-solving skills.
• 3-5+ years of experience in commercial production, broadcast television, creative services, video production, post-production, advertising, agency work, or a related field preferred.
• Experience leading creative teams or managing high-volume production workflows across multiple projects or markets.
• Ability to write, produce, shoot, and edit compelling commercial, branded, digital, or promotional content when business needs require it.
• Strong understanding of video production workflows, including concept development, scripting, shooting, editing, graphics, audio, client approvals, and final delivery.
• Experience working directly with Sales teams, clients, and cross-functional stakeholders.
• Strong creative judgment and the ability to provide clear, constructive direction.
• Familiarity with Adobe Creative Cloud, including Premiere Pro, After Effects, Photoshop, Illustrator, Audition, or similar production tools preferred.
• Familiarity with digital video, social media content, OTT/CTV advertising, branded content, and multi-platform campaign production preferred.
• Familiarity with project management systems; Adobe Workfront experience is a plus.
• Ability to lift, carry, and move production equipment as needed; valid driver license and good driving record may be required for production-related needs.

Qualifications

• A proactive mindset focused on efficiency, collaboration, accountability, quality, and continuous improvement.

Skills

• Leadership
• Communication
• Organizational
• Decision-making
• Problem-solving
• Video production workflows
• Adobe Creative Cloud
• Project management systems
• Collaboration
• Accountability
• Quality
• Continuous improvement

Benefits

Great benefits, open-door policy, upward mobility, and a strong desire to see you succeed.

Pay

TBD

Schedule

TBD