Client Services Manager

About the role

The successful candidate will partner closely with Hiring Managers, Human Resources, Finance, IT, Procurement, staffing suppliers, and Managed Service Providers (MSPs) to ensure contingent workers are onboarded, managed, and offboarded efficiently while maintaining strong financial controls and data integrity.

Responsibilities

• Administer the organization's Vendor Management System (currently SAP Fieldglass), including worker records, work orders, amendments, extensions, and lifecycle updates.
• Review and validate work order approvals for location, rate codes, cost centers, spend limits, and required approvals.
• Cook contingent worker onboarding, including EMP ID creation and HR Records requests.
• Manage contractor offboarding, including termination processing, final timesheet verification, and work order closure.
• Monitor work order end dates and proactively coordinate extensions or worker exits.
• Process weekly timesheets and resolve exceptions.
• Manage the shared operations mailbox and process termination reports, new start reports, Oracle comparison reports, and related operational requests.
• Reconcile workforce data between the VMS and internal HR/ERP systems to maintain data integrity.
• Partner with staffing suppliers regarding open requisitions, onboarding, extensions, offboarding, and operational issues.
• Prepare visa support letters and employment verification documentation as required.
• Maintain financial hygiene by ensuring accurate work orders, spend validation, approvals, and reporting.
• Identify opportunities to improve operational efficiency, data quality, and business processes, including leveraging AI-enabled tools where appropriate.

Requirements

• Bachelor's degree or equivalent professional experience.
• 3–7 years of experience supporting contingent workforce programs, workforce operations, MSP operations, staffing operations, procurement operations, HR operations, or vendor management.
• Experience administering or supporting a Vendor Management System (VMS) such as SAP Fieldglass, Beeline, Workday VNDLY, IQNavigator, VectorVMS, SimplifyVMS, Magnit, or similar platforms.
• Strong understanding of contingent workforce lifecycle management.
• Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, reporting, data analysis).
• Excellent organizational, analytical, and communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Demonstrated business acumen and commitment to financial hygiene.
• AI-first mindset with experience using tools such as Microsoft Copilot, ChatGPT, Google Gemini, Claude, or similar AI assistants to improve productivity.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3–7 years of experience supporting contingent workforce programs, workforce operations, MSP operations, staffing operations, procurement operations, HR operations, or vendor management.
• Experience administering or supporting a Vendor Management System (VMS) such as SAP Fieldglass, Beeline, Workday VNDLY, IQNavigator, VectorVMS, SimplifyVMS, Magnit, or similar platforms.
• Strong understanding of contingent workforce lifecycle management.
• Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, reporting, data analysis).
• Excellent organizational, analytical, and communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Demonstrated business acumen and commitment to financial hygiene.
• AI-first mindset with experience using tools such as Microsoft Copilot, ChatGPT, Google Gemini, Claude, or similar AI assistants to improve productivity.

Skills

• Service management, fieldglass, client services, power bi, vendor management systems

Top Skills

• Service management, fieldglass, client services

Additional Skills & Qualifications

• Must be willing to comeonsite and have worked with an enterprise company.
• Experience Level: Intermediate Level
• Job Type & Location: Contract position based out of Sacramento, CA.
• Pay And Benefits: The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave), Workplace Type: Fully onsite position in Sacramento, CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.