Client Services Manager
Corpay · Wichita, KS · 5 days ago
On-siteBusiness DevelopmentFull-time
About the role
This position falls under our Lodging line of business and is located in Wichita, KS.
Responsibilities
- Maintain and develop relationships between Account Managers and Clients
- Manage and interact with assigned Account Managers in their responsibilities to hold a full knowledge base on their individual clients
- Meet all Renewal Requirements within the assigned book of business
- Ensure that all escalated client issues are addressed and resolved in a timely manner
- Promote accuracy in all client activity, along with a superior level of service
- Review and monitor all client activities related to ensure that service levels are consistent, promote synergies and work towards product enhancement for all lines of business
- Monitor and track the profitability of accounts; ensure that all Corpay metrics are being met
- Schedule Client Quarterly reviews in conjunction with the Account Manager
- Promote all new product solutions to assigned book of business
- Recap productivity of all assigned accounts and monitor trends for reports
- Participate and/or coordinate of projects, workgroups and events
- Responsible for all other duties assigned as needed
Qualifications & Skills
- Bachelor’s Degree in Business Administration, or related discipline (preferred)
- 3+ years of hands-on operational experience at Corpay Lodging or 3-5 years previous account management or supervisor experience
- Demonstrated commitment to high professional ethical standards and a diverse workplace
- Critical thinker with ability to address business issues keeping the entire business in focus
- Subject matter expert for all policies and procedures within CLS
- Proven strong interpersonal, communication, and presentation skills
- Noteable successes in collaborating to achieve winning outcomes
- Proficiency in Microsoft Excel, Word, PowerPoint, Project and Outlook
- Solid people management skills in goal setting, delegating and coaching
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes