Client Services Manager
Kastle Systems · Houston, TX · 2 wk ago
On-siteBusiness DevelopmentFull-time
Responsibilities
- Directly manage, coach, and mentor assigned account managers and oversee the daily supervision of client service representatives.
- Respond to customer requests in a timely manner in order to drive customer satisfaction.
- Provide ongoing feedback, training, and evaluation.
- Offer input on hiring, onboarding, training, and offboarding as requested.
Qualifications
- Bachelor's degree preferred or five years of client-facing experience focused on building and maintaining productive client partnerships.
- Minimum of two years supervisory experience.
- Excellent communication skills, both in writing and verbally.
- Excellent organizational skills.
- Desire to provide excellent customer service and demonstrate initiative.