Client Services Manager

Responsibilities

• Collaborates with clients to gather information, help influence decision making and manage to customer expectations
• Writes work orders
• Oversees the creation, approval and distribution of service kits
• Works with internal departments to ensure work orders are completed
• Oversees the set-up and tear down of shows
• Generates show management invoices and follows up until collected
• Acts as a liaison with show management, exhibitors, facility staff, production personnel, internal clients and ancillary vendors
• Ensures all events are produced within established budget guidelines
• Fulfills role in Show Planning process as required on assigned shows
• Manages to provide Key Performance Indicators
• Adheres to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• College degree preferred
• (2) years experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• Potential Travel 25-50%
• Basic understanding of pricing models/estimation
• Basic understanding of GES and onPeak Products and Services
• Must be extremely detail oriented and able to multi-task
• Understands and works in lateral work streams

Benefits

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

Pay

$60,000.00+. The pay range and actual offers are based on a variety of individualized factors including skills, qualifications, experience, location and role specific competencies. Some positions may also offer additional earnings, such as bonuses, incentives or commissions.

Schedule

Typically performs work on the event floor, in noisy and crowded areas. Frequently encounters uncomfortable temperatures, dust and/or other conditions. Requires working both alone and with others in a team atmosphere. Requires working with union and non-union employees.