Client Services Manager

Job Summary

The Client Services Manager serves as a strategic operational partner to the Digital Sales organization, ensuring seamless campaign execution, effective client support, team leadership, and ongoing process improvement initiatives. This role is responsible for managing a team of Digital Sales Coordinators and a Quality Assurance Specialist while supporting Regional Digital Sales Managers across assigned FOX Television Stations markets.

Client Success & Campaign Support

• Serve as a primary support resource for Regional Digital Sales Managers across assigned FOX Television Stations markets.
• Lead and develop a team of Digital Sales Coordinators and a Quality Assurance Specialist.
• Aid in the rollout and ongoing support of FLX OTT/CTV advertising products.
• Cook up campaign launches, optimizations, reporting, and client retention initiatives.
• Partner with Ad Operations teams to ensure successful delivery of local and national advertising campaigns.
• Provide escalation support for complex audience, forecasting, reporting, and campaign performance issues.

Audience Forecasting & Reporting

• Support inventory forecasting and audience availability analysis for OTT/CTV campaigns.
• Oversee audience strategy, campaign pacing reviews, and optimization recommendations.
• Develop and deliver post-campaign performance reporting and insights.
• Identify trends and opportunities that improve campaign effectiveness and customer satisfaction.
• Ensure reporting accuracy and quality standards across assigned markets.

Operational Excellence

• Build and manage scalable client service workflows and support processes.
• Lead workload prioritization and resource allocation across the Client Services team.
• Establish best practices that enhance communication, accountability, operational efficiency, and campaign quality.
• Partner with QA Specialists to maintain campaign setup standards and quality assurance processes.
• Drive process improvement initiatives, automation opportunities, and adoption of AI-enabled workflows.
• Conduct performance coaching, employee development, and ongoing training initiatives.

Cross-Functional Leadership

• Collaborate with Sales Leadership, Ad Operations, Product, Revenue Operations, Marketing, and Market Hub teams to support business objectives.
• Influence outcomes and drive projects forward in a matrixed organization.
• Serve as a subject matter expert for audience strategy, forecasting, reporting, and campaign execution.
• Manage multiple high-priority initiatives while maintaining exceptional attention to detail and service levels.