Client Services Manager

What's in it for You

• Competitive Salary: $75,000.00 / year + Auto Allowance
• Work Site Location: Charlotte, NC
• Set Schedule: This position may require working long hours and on weekends.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
• Travel: Daily in-person visits to various client sites throughout the market.

Your Responsibilities as Client Services Manager

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required
• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports
• Ensure 100% compliance with all federal, state, and local regulations in assigned accounts.
• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.
• Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed.
• Ensure progressive discipline is followed on all corrective actions.
• Perform other duties as assigned.

Your Qualifications

• Authorized to work in the United States
• Able to pass an extensive screening process
• A college degree in business or a related field, or equivalent work experience
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
• Minimum 1 year management experience; 3 years preferred
• Must have experience overseeing multiple sites
• Must have leadership experience

Your Skills and Competencies

• Operational Oversight & Accountability
• Client-Centric Communication & Relationship Building
• Team Leadership & Performance Management
• Attention to Detail & Situational Awareness
• Administrative & Analytical Proficiency