Client Services Manager
BAYADA Home Health Care · Raleigh, NC · 6 days ago
On-siteBusiness DevelopmentFull-time
About the role
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Raleigh Assistive Care State Programs Office located in Charlotte, NC!
Responsibilities
- Provide superior customer service and quality home care
- Focus on managing coordination of client services and emergent scheduling issues
- Manage your Client Services Manager caseload while proactively growing it
- Build lasting relationships with clients, referral sources, payors and community organizations
- Develop strong, communicative relationships with the team
- Maintain effective fiscal management of your caseload by monitoring metrics
- Partner with Clinical Managers to provide supervision and support to field employees (HHAs and CNAs)
Requirements
- Bachelor degree is required
- Comparable experience staffing/scheduling at a home care agency preferred
- Prior supervisory experience a plus
- Experience with Medicaid is preferred
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
Qualifications
- Comparable experience staffing/scheduling at a home care agency preferred
- Prior supervisory experience a plus
- Experience with Medicaid is preferred
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
Skills
- Customer service
- Coordination of client services
- Scheduling
- Relationship building
- Fiscal management
- Supervision
- Communication
Benefits
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
Pay
Consistent weekly paychecks to keep your finances on track.
Schedule
Monday-Friday, 8:30 AM- 5:00 PM schedule.