Client Services Manager

About the job

Our fast-growing agency is on the hunt for a Client Service Manager to join us on our journey of building the industry's next great force in the experiential marketing space. Here’s what we do:

• Design, produce, and activate experiential live brand experience at events nationwide
• Product sampling & field marketing programs for various beverage & snack brands
• National mobile tour programs

Here’s our philosophy:

Moments in time that transcend. Brand experiences that engage. Cultivating social currency that inspires sharing & advocacy.

Here’s what we are looking for:

We are looking for a person who has 4+ years’ experience & knowledge in the PR, Experiential and Event Marketing realm. This person will be part of a team responsible for the management + execution of client Experiential programs, as well as coordination of the connected social + content tactics in partnership with the JetFuel social + digital team members. Experiential program examples include mobile tours, sampling campaigns, one-off events, retail marketing programs, and trade shows. Social + Content examples include content shoots, content-generating activities at events, and capturing content for use on social channels. Tactical applications include helping develop an overarching activation plan, developing & managing a program timeline, recruiting, training & managing event staff, researching events tracking performance, etc.

Responsibilities

• Oversee and lead all facets of production elements and client deliverables, ensuring the end product meets and/or exceeds JFS & client standards
• Demonstrates a thorough understanding of a client’s business and expectations
• Conducts 1:1s with direct reports to constantly improve workflow
• Constant communication within the team to help provide clear line of sight to team programs schedule
• Ability to own and lead programs from start to finish
• Manage Up in terms of program expectations with all parties including procurement, creative and senior leadership
• Manage and execute projects according to JetFuel standards within established budgets and timeframes
• Aid with reporting requirements: ROI, performance reporting, etc.
• Company Credit Card & Expenses: Employees may be issued a company credit card for business-related expenses, and must ensure proper use, retain receipts, and submit weekly expense reports for approval

Qualifications

• 5 - 6 years of relative experience within field/experiential marketing, live event production, or similar
• Superior interpersonal skills to work closely with other team members and the client
• Strong computer application skills (Excel, Word, PowerPoint) and ability to work in a digital work environment
• Must have robust Microsoft Office knowledge; specifically Excel and PowerPoint
• Must also be familiar with Google Software, specifically Docs and Sheets
• Highly organized, with strong client & internal communication skills
• Ability to design Experiential program measurement reports (program objectives and delivery, metrics vs expected KPI’s, insights, learnings, recommendations)
• Understanding of how to research event options, negotiate sponsorship rights package
• Solid understanding of social media tools and digital platforms; as well as data / metrics analysis
• The role may require work outside of typical business hours, including evenings, weekends, or holidays, to meet deadlines or support critical projects
• The position might involve on-call responsibilities or rotating shifts to ensure project coverage outside of normal business hours
• The job may require travel to meet with clients, attend meetings, or support projects

What You Got

• Eat. Breathe. JetFuel
• People Minded – Must show dignity and respect to all people
• Integrity – Must exemplify the highest degree of ethical behavior
• Results Oriented – Must show passion, pride and commitment to succeed
• Highly Organized – With consistent and timely communications
• Trust – Must be honest, sincere and confident
• Teamwork – Must build trusting relationships and have each other’s backs
• Innovation – Must progress through a combination of creativity, common sense & vision

Benefits

• Salary annualized compensation
• Onsite weekend pay
• Earned comp days for onsite weekends
• 15 PTO days
• Health Benefits
• 401k plans
• Bonus