Client Service Manager - Business Insurance

About the role

Award-winning, inclusive, Top Workplace culture. As a Client Service Manager on the Business Insurance team, you’ll work closely with the service team, sales team, and MN/WI BI leadership team to achieve best practice targets in the areas of revenue growth, operations efficiency, legal/compliance, as well as project leadership. This position will partner with MN/WI BI leadership to execute department objectives in alignment with overall business strategies and objectives. This position will also assist all Business Insurance department managers with the development and auditing of processes & procedures. Assist with onboarding/training of new and existing colleagues.

Responsibilities

• Work closely with the service team, sales team, and MN/WI BI leadership team to achieve best practice targets in the areas of revenue growth, operations efficiency, legal/compliance, as well as project leadership.
• Partner with MN/WI BI leadership to execute department objectives in alignment with overall business strategies and objectives.
• Aid in the development and auditing of processes & procedures for all Business Insurance department managers.
• Aid in onboarding/training of new and existing colleagues.

Requirements

• Bachelor’s degree in related field or 7 years’ insurance experience, including knowledge of business insurance lines for sales, service, or underwriting perspective required.
• Must be detail-oriented with excellent organizational and time management skills.
• Good interpersonal skills and a high sense of urgency.
• Excellent written and verbal communication (public speaking required).
• Previous team management experience preferred.

Qualifications

• Previous success and experience in managing change in a fast-paced environment.
• Ability to effectively build and maintain positive working relationships with management and peers.

Skills

• Detail-oriented with excellent organizational and time management skills.
• Good interpersonal skills and a high sense of urgency.
• Excellent written and verbal communication (public speaking required).
• Ability to manage change in a fast-paced environment.
• Ability to build and maintain positive working relationships with management and peers.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

Pay

The applicable base salary range for this role is $92,400 to $172,100. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Schedule

Hybrid work.

Benefits

• Health and welfare benefits.
• Tuition assistance.
• 401K savings and other retirement programs.
• Employee assistance programs.