Client Manager - Business Insurance

About the role

Marsh McLennan Agency’s Business Insurance team is seeking a passionate, people-oriented customer service professional to develop, implement, and deliver outstanding insurance and risk-management service to our clients. As a Client Manager, you will ensure a smooth client experience by managing day-to-day customer service interactions and maintaining strong, long-lasting relationships. We offer a clear career path with opportunities to advance and specialize in high-level client service and industry focuses. You’ll receive mentorship, training, resources, and development support, but you must bring the drive and desire to excel as an MMA professional.

Our ideal candidate is hungry, humble, and smart—never settling for less than excellence and always driven to do what’s best for clients, colleagues, and communities. We believe every team member plays a vital role in our shared success, collaborating with intention and representing our brand with integrity in every interaction.

Responsibilities

• Work with customers and carriers to handle incoming service requests.
• Manage commercial accounts, including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, responding to policy inquiries, and verifying policies, endorsements, and audits for accuracy.
• Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
• Keep accurate, up-to-date customer records in our agency management system.
• Identify and follow through on up-sell and cross-sell opportunities with colleagues.
• Ensure effective and efficient customer service alongside your designated sales and service team.
• Follow organization policies, procedures, sales and service standards, and established workflows.
• Maintain quality control through proper file documentation and confidentiality.

Requirements

• Passion for delivering exceptional customer service and support—you’re a client service advocate.
• Strong business and interpersonal skills; you enjoy working with people, even on challenging days.
• Dependable, detail-oriented, and committed to accuracy and completeness in all interactions.
• Eagerness to learn and pursue professional development.
• Adaptability to industry changes and evolving client needs.
• Alignment with our core values: accountability, balance, excellence, integrity, respect, and humanity.

We encourage candidates who may not check every box to apply if they closely match these requirements.

Benefits

• Competitive compensation package, including base pay determined by experience, skills, location, certifications, and education (salary range: $49,000–$91,300/year).
• Eligibility for performance-based incentives and annual profit sharing.
• Comprehensive benefits package, including paid paternity/maternity leave, medical leave, 401K savings, and wellbeing programs.