Client Manager - Business Insurance
About the role
The Job Marsh McLennan Agency’s Business Insurance team is seeking a dedicated and enthusiastic Customer Service Professional to manage and enhance client relationships. This role involves handling customer service requests, negotiating policies, analyzing insurance coverage, and maintaining accurate customer records.
Responsibilities
- Work with customers and carriers to handle incoming service requests.
- Manage commercial accounts by negotiating new and renewal policies with carriers, preparing presentations, and responding to policy inquiries.
- Collaborate with colleagues to provide insurance coverage analysis and recommendations for improved or additional coverage.
- Update customer information in the agency management system to ensure accuracy and up-to-dateness.
- Ensure effective and efficient customer service delivery.
- Follow organization policies and procedures, sales and service standards, and established workflows.
- Maintain confidentiality and contribute to a positive team environment.
Requirements
We are looking for a candidate who is passionate about delivering exceptional customer service, adaptable, and eager to learn and grow within our organization. The ideal candidate should be able to thrive in a dynamic, fast-paced environment and align with our core values of accountability, balance, excellence, integrity, respect, and humanity.
Qualifications
- Strong interpersonal and communication skills.
- Ability to analyze data and provide actionable recommendations.
- Proficiency in Microsoft Office Suite.
- Experience in the insurance industry is a plus.
Skills
- Excellent customer service skills.
- Strong negotiation and problem-solving abilities.
- Attention to detail and organizational skills.
- Ability to work independently and as part of a team.
Benefits
- Competitive compensation package including base pay, performance-based incentives, annual profit sharing, and a benefits package.
- Paid paternity/maternity leave, medical leave, 401K savings, and other wellbeing programs.
Pay
Base pay will be determined based on experience, skills, training, location, certifications, and education.
Schedule
This is a full-time position with standard business hours.
Perks
- Flexible work environment.
- Opportunities for professional development and advancement.
- Comprehensive benefits package.