Client Manager - Business Insurance

About the role

The Job Marsh McLennan Agency’s Business Insurance team is seeking a Customer Service Professional to manage day-to-day interactions and build long-term relationships with clients. This role offers a career advancement path with opportunities to specialize in client service and industry expertise.

Responsibilities

• Handle incoming service requests from customers and carriers
• Negotiate new and renewal policies with carriers, prepare presentation materials, respond to policy inquiries, and verify policy accuracy
• Collaborate with colleagues to provide insurance coverage analysis and recommendations
• Update customer information in the agency management system
• Identify and pursue up-sell and cross-sell opportunities
• Ensure effective and efficient customer service

Requirements

• Passionate and people-oriented
• Organized and detail-oriented
• Adaptable to changing industry needs
• Positive attitude and teamwork skills
• Commitment to professional development

Qualifications

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of insurance principles and practices
• Basic computer skills, including proficiency in Microsoft Office

Skills

• Excellent customer service skills
• Effective problem-solving and decision-making abilities
• Strong organizational and time management skills
• Ability to work under pressure and meet deadlines

Benefits

• Competitive compensation package
• Performance-based incentives
• Annual profit sharing
• Benefits package including paid paternity/maternity leave, medical leave, 401K savings, and wellbeing programs

Pay

Base pay will be determined based on experience, skills, training, location, certifications, and education. Performance-based incentives, annual profit sharing, and a comprehensive benefits package are also available.

Schedule

Full-time position with standard business hours.