Client Service Associate

Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices nationwide.

About the role

Our Clinton, WI office is looking for a Client Service Associate to serve as the liaison between clients and Financial Advisors (FAs). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation. This is a full-time, on-site position (40 hours per week).

Schedule

8:30am–5:00pm Monday to Thursday, 7:30am–4:00pm Friday. Limited flexibility on start/stop times is available.

Pay

$20.00/hr to $25.00/hr, exclusive of bonuses and benefits.

Responsibilities

• Support Senior Vice President (Financial Advisor) and their clients by leading and implementing the client service model
• Facilitate new account setup at the custodial level; follow up on fund transfers
• Respond to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.
• Ensure accurate completion of prospect/new client paperwork and set up
• Maintain Salesforce database and client files (filing, copies, data input)
• Research and follow up on any issues with the custodians, vendors, and Wealth Enhancement operations department
• Learn company product suitability guidelines, financial operational processes, and financial sales processes
• Support client service functions for all teams as requested
• Greet clients and visitors warmly and professionally, ensuring a positive first impression
• Answer and direct incoming phone calls promptly and courteously
• Manage the office calendar, including client appointments and internal meetings
• Support advisors and staff with administrative tasks such as data entry, filing, and scanning
• Manage incoming and outgoing USPS, FedEx, and UPS mail deliveries
• Maintain and order office supplies

Qualifications

• 2+ years of customer service/administrative experience preferred
• Bachelor’s degree or equivalent preferred, demonstrated through one or a combination of the following: work experience, training, military experience, or education
• Strong interpersonal skills required to develop team and client relationships
• Professional presence and communication skills
• Strong attention to detail and process
• Good problem-solving skills, ability to work with deadlines, and prioritize work
• Proficient with Microsoft Office required
• Salesforce experience a plus

Benefits

• Training and professional development
• Medical, dental, and vision coverage (available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance – employer paid and voluntary options
• Short-term and long-term disability, workers compensation – employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (available after meeting service requirements)