Client Service Associate

About the Role

Under direct supervision, this role uses intermediate skills obtained through experience and training to assist Financial Advisors and provide clients with quality service. The position follows established procedures to perform routine tasks and receives general guidance to handle a variety of non-routine tasks with limited decision-making responsibility. Routine contact with internal and external customers is required to obtain, clarify, or provide facts and information.

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James seeks a dynamic Client Service Associate who is motivated, detail-oriented, and a creative problem solver to join our growing team. This essential role provides high-quality, high-touch critical administrative support to Financial Advisors, their prospective and existing clients, and other branch staff team members.

The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple detailed tasks with frequently changing priorities and deadlines in a fast-paced, task-oriented environment.

Responsibilities

• Service a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients via phone, in-person, virtually, and through mailings.
• Work both independently and within a dynamic team environment to provide crucial support to financial advisors and the branch office.
• Process client financial transactions, financial advisor, and branch office expenses and expense reports with a high level of organization and accuracy.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Ensure client paperwork and documentation is accurate and correct for proper maintenance and to meet firm and industry requirements prior to submission and processing; follow up to ensure accurate completion.
• Prepare letters, forms, and reports to assist with servicing existing clients and prospecting for new clients.
• Prepare various business summary reports and client-specific reporting as needed for review by the financial advisor.
• Create and maintain records and files utilizing Client Relationship Management (CRM) software.
• Assist Financial Advisors with marketing efforts, including seminars and other client-facing events.
• May enter orders at the direction of the Financial Advisor.
• Actively engage in available training, cross-training, and educational or professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

Requirements

• Knowledge of the company’s working structure, policies, mission, and strategies.
• Understanding of general office practices, procedures, and methods.
• Familiarity with investment concepts, practices, and procedures used in the securities industry.
• Awareness of financial markets, products, and industry regulations.

Skills

• Proficiency in Client Relationship Management (CRM) software or similar contact management software.
• Excel skills, including developing spreadsheets and ongoing reporting.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone, and mail).
• Ability to operate standard office equipment and use required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyze and research account information.
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced environment.
• Identify time-sensitive items and assess competing priorities.
• Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions, or concerns.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Analyze problems and establish solutions in a fast-paced environment.
• Use mathematics sufficient to process account and transaction information.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually.
• Work both independently and as part of a cohesive team.
• Provide a high level of customer service.

Qualifications

High School Diploma or equivalent and one (1) or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources.

Benefits

This position is eligible for a benefits package that may include:

• Medical, dental, and vision insurance.
• Life insurance, critical illness insurance, and accident insurance.
• Disability benefits.
• Retirement savings.
• Paid time off (including vacation, holidays, and sick leave).
• Parental leave.

Eligibility for benefits and specific offerings may vary based on position and employment status. For more details, visit Myrjbenefits.com.

Pay

The total compensation for this position includes base salary or wages and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.