Client Service Associate

Key Responsibilities

• Build and maintain strong relationships with customers, vendors, and jurisdictional agencies
• Perform searches, document retrieval, preparation, execution, filings, and recordings
• Support order fulfillment and resolve customer/vendor issues efficiently
• Explain service offerings, processes, and delivery options to internal/external stakeholders
• Made timely, informed decisions to meet client expectations
• Identify opportunities to improve customer satisfaction, retention, and operational efficiency
• Recommend and help implement process improvements
• Aid in training customers, vendors, and team members on systems and requirements

Qualifications

• Associate’s degree OR 1+ year of customer service / administrative experience in a fast-paced environment
• Strong Microsoft Office skills (Word, Excel, Outlook) and data entry proficiency
• Excellent communication, organizational, and problem-solving skills
• Ability to multitask and manage competing priorities
• Experience with UCC, mortgage, secured transactions, lending, or commercial banking is a plus